Italian Client Case Study

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Background

Customer is a leading Italian domestic charging station maintenance and installation provider based in Milan. Customer has extensive installation experience and projects for Tesla Supercharger Station, Ikea Outlets, and Highway Charging Points. Overwhelming majority of installation projects convert to long term cashflow generating maintenance projects. Speed and reliability for uptime was crucial for this particular client.

 

Customer Requirement

Timeline

Day 1

Upon understanding of customer’s requirements, sample products were dispatched from our EU based warehouse located in Frankfurt, Germany.

Day 5

Customer received sample products and have completed testing. Invoice and payment completed.

Day 6

General products that did not require customization were dispatched from EU warehouse through DHL courier service. Customized products began production in our factories in China. Arranged end to end logistics – Delivered Duties Paid (DDP) to customer designated warehouse.

Day 11

Customer confirmed receipt of products from EU warehouse.

Day 26

Customized products dispatched from factory in China, outbound to Italy.

Day 70

Delivered customized products to customer’s designated warehouse.

6 month

Following 6 months of initial order, customer communicated satisfaction from usage of our products and have ordered a second shipment.
“Received the cables very quick. Perfect to receive these handle parts for internal use”
Francesco, Charging Department Lead

Key Advantages Offered by Mekel

EU based warehouse in Frankfurt with 1 week shipment coverage across major EU countries

- Quickest response time for customers while creating a buffer zone for additional shipments from China that takes longer freight time.
- Outbound sample promptly dispatched for quick arrival.

Arranged logistics shipment from end to end

- Mekel leverages its extensive network of freight forwarders in arranging every step of the shipment process, including the very last leg of import documentation and ground freight to customer doorstep.
- In addition to major EU and North American markets, Mekel also has the capabilities to arrange shipment to countries across the Middle East, South East Asia, Latin America, and Africa.
- Even for customers already with great experienced in importing products, they are genuinely surprised by our cost-effective solutions and designated us to handle the entire shipment process.

Arranged customization

- Mekel arranged customization through laser engraving of logo, and exterior packaging to help customer convey their brand image to end customers.

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